Terms & Conditions

Welcome to Sreematha Travels. These Terms & Conditions (“Terms”) govern your access to and use of the Sreematha Travels website, booking platforms, travel services, and related products and services.

By accessing, registering with, or using any Sreematha Travels service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please discontinue your use of our services.

1. About Sreematha Travels

Sreematha Travels provides travel booking solutions and related services to individual travelers, families, business travelers, and other customers.

Our services may include, without limitation:

• Flight booking and reservation services

• Hotel and accommodation bookings

• Domestic and international travel services

• Holiday and travel package bookings

• Travel-related assistance and customer support

• Other travel-related products and services

Certain services may be provided in collaboration with airlines, hotels, payment gateways, travel suppliers, and other third-party service providers.

2. Acceptance of These Terms

These Terms apply whenever you:

• Create or register an account with Sreematha Travels

• Access or browse our website or booking platforms

• Make or manage a travel booking

• Submit a payment or transaction

• Use any other service provided by Sreematha Travels

By using our services, you agree to comply with these Terms and any additional policies, booking conditions, or supplier-specific rules applicable to the services you select.

3. User Responsibilities

You are responsible for ensuring that all information provided to Sreematha Travels is accurate, complete, current, and legally obtained.

You agree to:

• Provide accurate traveler and account information

• Review booking details before confirming a transaction

• Ensure that names, travel dates, destinations, and identification details are correct

• Keep your account credentials confidential

• Use our services only for lawful purposes

• Provide authentic travel documents and other required information

• Avoid fraudulent, misleading, or unauthorized transactions

• Comply with applicable laws and supplier requirements

• Avoid activities that may interfere with the security or operation of our website

You are responsible for activities conducted through your account, subject to applicable law and any responsibility attributable to Sreematha Travels.

4. Travel Bookings

Bookings made through Sreematha Travels may be provided directly or through third-party travel suppliers.

Depending on the service, bookings may be subject to the applicable fare rules, availability restrictions, cancellation policies, and other conditions of the relevant airline, hotel, or service provider.

A booking will generally be considered confirmed only after the required booking process and payment or authorization have been completed and the relevant confirmation, ticket, voucher, or booking reference has been issued.

Travel prices, schedules, fares, room availability, and other details may change before confirmation because of updates from suppliers.

Customers should carefully verify all booking details before completing a transaction.

5. Prices, Taxes & Service Charges

Prices displayed on our website may include or exclude applicable taxes, convenience fees, service charges, supplier fees, or other charges, depending on the service.

The final payable amount will be displayed during the applicable booking or payment process, where available.

Prices and availability may change until a booking is confirmed.

Sreematha Travels reserves the right to correct genuine pricing, technical, or display errors, subject to applicable law and any necessary communication with the customer.

6. Payments

Payments must be made through the payment methods available on the relevant Sreematha Travels platform.

Certain transactions may require payment authorization, verification, or additional security checks before a booking can be completed.

You confirm that:

• The payment information provided is accurate

• You are authorized to use the selected payment method

• Your transaction is legitimate and authorized

If payment has been deducted but the booking remains pending, unsuccessful, or unconfirmed, Sreematha Travels may need to verify the transaction with the relevant payment gateway, bank, or service provider before confirming the booking or initiating a refund.

7. Cancellations, Amendments & Rescheduling

Cancellation, modification, or rescheduling of a booking is subject to the applicable booking conditions and the policies of the relevant service provider.

Depending on the booking, the following may apply:

• Cancellation deadlines

• Cancellation charges

• Amendment or rescheduling fees

• Fare differences

• Supplier penalties

• Refund restrictions

• Non-refundable conditions

Applicable charges and conditions will be communicated where required and available before the relevant request is completed.

Sreematha Travels cannot guarantee that every booking can be cancelled, modified, rescheduled, or refunded.

8. Refunds

Refund eligibility and the amount payable will depend on the applicable booking conditions and the cancellation or refund policy of the relevant supplier.

Where a refund is approved, processing may involve Sreematha Travels, the service provider, payment gateway, bank, card issuer, or another financial intermediary.

Refund processing times may vary depending on supplier procedures, payment methods, banking timelines, verification requirements, and other circumstances.

Where permitted by applicable law and the booking conditions, applicable cancellation fees, supplier penalties, service charges, or other non-refundable amounts may be deducted from the refund.

9. Third-Party Service Providers

Sreematha Travels may facilitate access to services provided by independent third parties, including:

• Airlines and transportation providers

• Hotels and accommodation partners

• Payment gateways and financial service providers

• Travel suppliers

• Technology providers

• Other travel-related service providers

Third-party services are subject to the relevant provider's availability, policies, terms, and operational conditions.

Sreematha Travels does not directly control every aspect of the operations, schedules, inventory, pricing, or service delivery of independent providers.

Issues relating to third-party services may also be governed by the relevant provider's terms and conditions.

10. Website & Technology Services

Sreematha Travels aims to provide a convenient and reliable online experience for browsing, booking, and managing travel services.

Users agree to:

• Use our website and services only for authorized purposes

• Keep account credentials secure

• Avoid unauthorized access to our systems

• Avoid activities that disrupt website functionality

• Refrain from submitting malicious code or harmful software

• Respect applicable privacy and data-protection requirements

• Avoid unauthorized copying or commercial use of website content

We may restrict access to our services in cases involving misuse, security concerns, unauthorized activity, or violations of these Terms.

11. Account Security & Suspension

You are responsible for maintaining the confidentiality of your account credentials, including usernames, passwords, and authentication information.

Sreematha Travels may restrict, suspend, or terminate access where it reasonably believes that an account:

• Has been used for fraudulent or unlawful activities

• Has been compromised or accessed without authorization

• Has violated these Terms

• Is associated with suspicious transactions

• Has been used to abuse our systems

• Creates security, financial, or operational risks

Where appropriate, additional verification may be required before access is restored.

12. Service Availability

Sreematha Travels makes reasonable efforts to maintain reliable website and service availability. However, uninterrupted access cannot always be guaranteed.

Services may be temporarily unavailable due to:

• Scheduled maintenance or software updates

• Technical or infrastructure issues

• Internet or network interruptions

• Third-party system failures

• Payment gateway issues

• Security incidents

• Regulatory requirements

• Circumstances beyond our reasonable control

We will make reasonable efforts to restore affected services when practical.

13. Intellectual Property

All intellectual property associated with Sreematha Travels, including website content, logos, trademarks, branding, designs, graphics, documentation, and other materials, is owned by or licensed to Sreematha Travels or the relevant rights holder.

Unless expressly authorized, users may not:

• Copy or reproduce our website content

• Modify or commercially exploit our materials

• Use our branding without permission

• Reverse engineer our technology

• Redistribute our content without authorization

• Resell unauthorized access to our services

Nothing in these Terms grants users ownership of Sreematha Travels' intellectual property.

14. Prohibited Activities

Users must not use Sreematha Travels services to:

• Conduct fraudulent or unauthorized transactions

• Violate applicable laws or regulations

• Gain unauthorized access to accounts or systems

• Introduce malware or harmful software

• Disrupt website operations

• Collect or scrape data without authorization

• Impersonate another person or organization

• Submit false or misleading information

• Circumvent security measures

• Engage in activities that compromise our platforms or services

Sreematha Travels may take appropriate action, including restricting or terminating access, where prohibited activities are identified or reasonably suspected.

15. Limitation of Liability

Sreematha Travels makes reasonable efforts to provide reliable booking and travel-related services. However, certain circumstances may be outside our reasonable control.

To the extent permitted by applicable law, Sreematha Travels shall not be responsible for losses or disruptions arising from circumstances beyond its reasonable control, including:

• Airline cancellations or schedule changes

• Hotel or accommodation issues

• Changes in supplier availability

• Third-party system failures

• Payment gateway or network interruptions

• Government restrictions or regulatory actions

• Events beyond our reasonable control

Any liability of Sreematha Travels will be determined in accordance with applicable law, relevant booking conditions, and any separate agreement governing the service.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

16. Changes to Our Services

Sreematha Travels may update, modify, enhance, restrict, suspend, or discontinue certain website features or services from time to time.

Changes may be necessary because of technology improvements, supplier requirements, security measures, legal obligations, or business operations.

Where required by applicable law or agreement, appropriate notice of material changes will be provided.

17. Changes to These Terms

Sreematha Travels may revise these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

Updated Terms will be published on the relevant website or platform.

Where permitted by applicable law, continued use of our services after revised Terms become effective may constitute acceptance of those changes.

18. Governing Law & Dispute Resolution

These Terms shall be governed by the applicable laws of India, subject to any mandatory legal requirements that apply to the relevant service or transaction.

Any dispute arising from these Terms or the use of Sreematha Travels services shall be handled in accordance with applicable law and the jurisdiction of the competent courts.

Customers may contact Sreematha Travels to seek assistance with concerns or disputes before pursuing other available remedies.

19. Privacy & Data Protection

Sreematha Travels may collect and process personal information necessary to manage bookings, process payments, provide customer support, maintain account security, and deliver requested travel services.

The collection and use of personal information are also governed by our Privacy Policy.

Users are responsible for ensuring that information submitted through our platforms is accurate and that they are authorized to provide any personal or traveler information supplied.

20. Contact Us

If you have any questions or concerns regarding these Terms, bookings, payments, cancellations, refunds, or other travel services, please contact Sreematha Travels using the contact information provided on our official website.

21. Your Agreement

By accessing or using the Sreematha Travels website, booking platforms, or related travel services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by the provisions applicable to your use of our services.

Sreematha Travels

Making Travel Simple, Convenient, and Reliable.